Terms & Conditions
Booking Policies & Important Information
Please review these terms carefully before booking. By completing your purchase, you agree to all policies outlined below, including vendor-specific rules set by the official ferry operator.
All ticket purchases are final unless cancellation or transfer is permitted under official operator rules. No refunds for missed departures, late arrivals, or no-shows.
A $7.95 per ticket booking service fee applies to all orders (round trip ferry tickets count as 2 tickets) and is always non-refundable, regardless of changes or cancellations.
Schedules may change due to weather, safety, or operational conditions. Only operator-canceled trips qualify for refunds.
CumberlandIslandTickets.com (MTVRS LLC) is an independent booking service. We purchase tickets on your behalf at published rates.
Your statement may show separate charges — one from the official operator and one for our service fee.
Orders are confirmed only after you receive a confirmation email. Availability is not guaranteed until confirmed.
10+ days before departure: Refund allowed minus 20% fee
Within 10 days: No refunds, but one transfer allowed (24+ hours notice required)
Transfer Rules:
– Must select new date at time of request
– Must be within 6 months
– Cannot transfer again or refund later
MTVRS LLC is not affiliated with the National Park Service or ferry operator. Tickets may be purchased directly from the operator.
By booking, you accept all risks associated with ferry travel, weather, wildlife, and outdoor conditions.
Our liability is limited to the lesser of your service fee or $100. We are not responsible for indirect or consequential damages.
If you initiate a chargeback for a valid transaction and we successfully dispute it, you may be responsible for additional administrative and legal fees. We strongly encourage contacting us first so we can resolve any issue quickly.